"Kazakhstanskaya pravda", 2012/10/07

The global trend of social modernization

Kazakhstanhas marked the 20th anniversary. New perspectives open up to the country. However, for several years now the world is disquiet. The global crisis is not  over, and the international community is in a strained turbulence.

The modern world has grown more inter-related, with all the ensuing pluses and minuses. It is a reality to be reckoned with by big, average and small countries.

All this requires a viable state’s social policy. And I have to keep social issues in control, always revisiting them.

Care about every Kazakhstani is the center of my attention. This is necessary as life and everyday well-being of all citizens of our country depends on the solution of social issues.

During the years of Independence a solid foundation of the welfare state has been established in Kazakhstan.

Objectively, Kazakhstan has come close to the quality level of social development of average European countries.

Kazakhstanis’ living standards are rising steadily. But the essential question is how well our citizens use the fruits of stability and prosperity.

January 27th, I made the state-of-the-nation address in Parliament "Socio-economic modernization - the main vector of Kazakhstan development."

To Kazakhstan it is vitally important to find an optimal balance between economic success and providing public goods. In it I see a key task of socio-economic modernization.

I gave concrete instructions to the Government in the Address-2012 and the state mechanism began to work.  However, I'm not satisfied with the pace and quality of fulfillment of my Address."

Social issues can not be postponed "until later."

And this in turn requires an answer to the questions: what should our Kazakhstani society be in a global instability in the new century to resist the global winds?

What are our untapped reserves and opportunities? And what else needs be done for the social policy to be stable and constructive?

Today illusiveness of the concept of a consumer society has become apparent.

The whole world came to realize that this ideology of consumerism turned out to be ruinous. It spawned massive social dependency in the developed world and is a main cause of the global crisis. A constructive alternative could be found to it.

And this alternative is the idea of the Universal Labor Society.

This is not an invented ideology. All the values of world civilization, all the economic and cultural wealth is created by human labor, not virtual financial institutions.

The Society of Universal Labor is a practical, pragmatic idea. Today labor as a decisive national factor in the conditions of the XXI century, global competition  should be foregrounded.

That’s what ordinary Kazakhstanis that I talked to recently in Taraz, Ust-Kamenogorsk and other regions say.

Are there any risks to the modernization process?

Social modernization today requires a clear understanding of the possible challenges and risks. It should be understood not only by the civil servants of all ranks, but the whole society, all the people for whom social modernization is implemented.

First. We must take into account that economic and social modernization have to be maximally synchronous.

Second. As international experience shows, the process of modernization goes alongside an increased activity of citizens, the disclosure of their creative potential. Therefore people will be more actively defending their rights and freedoms, the degree of self-organization of society will grow.

Third. In Kazakhstan the state is the initiator and main driving force of the social modernization process.

Today, it is important to cultivate the idea in society, from the earliest education stages in schools that the state is not an endless donor, but a partner, which creates conditions for the growth of the citizens’ welfare.

The strategy of the state is built in the direction from social protection to social progress. This means that dependency is not admissible.

Only in this way could the Kazakh society overcome the inertia of paternalism.

Fourth. A serious barrier to social modernization is such a common phenomenon, as a social infantilism. At its core is a perverse motivation to work, "imposed" in the initial period of transition to "wild capitalism" in 90s.

It spawned this achiever ideology - "to work less - earn more," "make money out of thin air".

Homebrewed philistinism, combined with the social infantilism, can become a brake to upgrade.

Fifth. Social modernization in Kazakhstan is going on against the backdrop of the integration processes within the SES.

During the years of independent development Kazakhstan has surpassed CIS neighbors in a number of social reforming areas: pension, banking, credit and financial systems, housing, partly education, healthcare and social security.

We have more they they reduced the level of dependency. Therefore, Kazakhstan as a leader in social reform should initiate development of a holistic model of social modernization, suitable to all our partners in the Eurasian integration.

Everyone, regardless of profession and position, must ask himself: what have I done to overcome the inertia in myself in the first place?

Social modernization: goals, objectives, principles

The Address- 2012 gave an impetus to the modernization process in the social sphere. However, in practice, only the surface layer of issues has been “uncovered” so far.

It is therefore important to define a common understanding of the process of social modernization for all the state bodies to go by. And this understanding must, of course, be comprehensible to the people at large.

I want to share my vision.

Today, the essence of social modernization is to prepare society for life in the new industrial and innovation-based economy, to find an optimal balance between the economic development of Kazakhstan and the provision of public goods, to establish social relations based on principles of law and justice.

What are the main tasks in the frames of the modernization process? This list may seem tedious and long, but it should be identified, nevertheless.

  • It is advisable to adopt and enforce the laws, fair and clear legal rules of preventing, managing and settling conflict situations, as well as the entire system of social relations.
  • To develop and implement a system of quality standards for social and professional qualifications of Kazakhstanis, especially the economically active population.
  • To create an effective model of social-labor relations based on partnership between state, private and professional associations.
  • Self-organization should be developed from early life, including local self-government; to  "modernize" the civil society institutions, which should become effective tools for implementing social initiatives of citizens.
  • To significantly increase the information constituent in Kazakhstan society’s life, to expand opportunities of Internet technology, and strengthen the state-public feedback.
  • To create conditions for continuous growth of the middle class, development of the creative class - the main driving forces of innovation economy.
  • To overcome such phenomena as social dependency and infantilism, to introduce a new motivation to work and well-being, based on responsibility of individual and business, partner interaction of all the subjects of labor relations with the state.
  • An important aspect of modernization is the establishment of effective system of state management of social processes, "vertical" and "horizontal", with a professional corps of experts and managers at all power levels.

All the state bodies should be oriented to these tasks.

* * *

The success of the modernization process largely depends on the underlying principles.

First, the principle of evolution.

There should be no "rushing ahead". All changes in the social sphere should correspond to the level of development and opportunities for Kazakhstan's economy.

The algorithm of the modernization process must be based on "pulling up" the backward areas, regions, sectors and social groups to the current standards and indicators of social development.

Secondly, the principle of shared responsibility.

Not only the state, all its government levels, but also private entities, the whole society must share responsibility for the progress and results of social modernization.

Thirdly, the principle of partnership participation.

All work must be based on close cooperation between government, business and citizens. The task of the state power is to ensure a rational balance between the interests of the state, society and the individual. In it is a true justice.

Fourthly, the principle of INCENTIVE.

The state creates conditions for Kazakhstanis to improve their own quality of life. State social support is given to encourage the recipients of support for labor, creative and social activity.

The state will help where it is compulsory, but not in what a citizen can easily do himself. And that’s only fair!

I re-emphasize it: today the global trend of social development is to move to a "society of universal labor."

Fifth, the principle of professionalism.

The specificity and systemacity of social modernization

Social modernization requires a specific approach aimed at real tangible, positive change in the society at large, in each Kazakh family and life of every Kazakhstani.

Social modernization should serve to the benefit of each citizen.

Today not just "bottomless" financial injections in the social sphere are important,

but concrete measures of  legislative, organizational, ideological, informational impact on social relations in order to rid them of outdated layers and false social benchmarks.

The modernization will be successful only if - first of all, it is implemented on a nationwide concept and plan, and - secondly, if it is based on real economic achievements, tailored to the accelerated industrial-innovative development ends.

Outside the industrial-innovative development no modernization is feasible.

It should be understood by everyone.

Order 1

By April 1, 2013, the Government together with the NDP "Nur Otan" will draft the national Conception for social development of Kazakhstan until 2030, based on the "Kazakhstan-2030" Strategy and other strategic documents.

The agenda of social modernization in Kazakhstan should be on five main priorities.

1. Upgrading of social legislation

During the years of independence Kazakhstan has formed a substantial social legislation.

All the major areas - education, health, culture, sports, activities of civil society institutions and other areas have been legal-framed. Nonetheless, problems remain in the socio-legal system.

The reserves of social legislation are insufficiently involved. For example, on the Law "On education", a uniform national testing (UNT) has been held for 9 years in the country, which gives rise to a lot of controversy, multiple violations are annually reported on it. One reason for this situation is insufficient legal framing of the UNT procedure. It is based solely on the rules worked out by the Education Ministry.

Another example: in 2011, the "Law on Mediation" came out, but no practical measures followed to establish a nationwide system of mediation. Some laws are obsolete, or declarative.

Law "On Trade Unions" adopted in 1993 does not even contain the concept of social partnership, the mechanism of the conclusion and implementation of collective agreements, etc. It is therefore not surprising that labor institutions in Kazakhstan are not always able to act as an effective tool for preventing and settling labor disputes.

Law "On State Youth Policy", adopted in 2004 is declarative too. That's what I said in the last session of Kazakhstan People’s Assembly.

A number of legislative rules do not work for lack of enabling bye-laws, or lack of control over their execution.

For example, the Labour Code provides for a probation period for new employees. However it is not uncommon practice, when young graduates are hired for a fixed term without being paid, but with a full workload, and many of them are thrown "overboard" when it is over.

It is nothing, but exploitation of our youth!

However, no cases of apparent violations of labor legislation were revealed in the inspections!

And these are just a few examples. I am sure that almost every social sector has a substantial reserve to improve its legal framework.

In this connection the social legislation requires a thorough revision.


Government, together with the Parliament and the NDP "Nur Otan" will revise the national legislation in the social area by the end of 2012 and draft the conception for reforming it in line with the social modernization objectives.

All government agencies, regions’ governors must be engaged in this work too and make specific propositions.

In particular, under the new law on youth policy, it is important to establish mechanisms of "social lifts" for young Kazakhstanis. We can not leave the situation with the youth unattended to.

Legislation on the National System of professional qualifications is required, also a law on social standards and guarantees of social rights.

The new laws should address the relevant issues and have a direct effect, meeting the expectations of Kazakhstanis, making the people's lives better; and  they have to be understandable to all.

It’s up to the Parliament to step up this work.


By this year- end the Government, together with the Parliament and the NDP "Nur Otan" will draft a conceptual plan of legislative work for the entire length of the fifth convocation and submit it for endorsement.

2. Formation of an effective model of social and labor relations

Without a doubt, the most urgent matter of social modernization is to create an effective model of social-labor relations.

 The state agencies and business community should pay special attention to the following areas.

a) The development of employment. Over two decades of independence the sphere of employment has undergone tremendous changes. The number of employed increased by more than 700 thousand people, reaching 8.4 million.

Many citizens showed their ability of self-employment, self-change of labor skills, they become entrepreneurs, including through targeted support from the state.

Today we are implementing the industrial innovation program. And this is the issue number one for the future of the country.

We create new jobs. But at the same time we see that not all unemployed people seek work. If we want to become a competitive nation, we need to get rid of this mentality! Young people must develop new skills.

The proportion of the so-called "self-employed" now is 1/3 of the employed population. However, the method of their number’s estimating is arbitrary.

In this category there are owners of private farms with livestock (small-scale farmers in fact), private taxi drivers with their own vehicles, the owners of several apartments who rent them out. And significant part of the self-employed people, are able-bodied citizens who have unstable jobs.

So today it is important to implement measures aimed at involving the self-employed population in the real economy. These measures should take into account the prospects of development of infrastructure and facilities included in the industrialization map.

The Government must address the issues of creating new industrial facilities and innovative economy in the regions with an excess number of self-employed population.


To RK Ministry of Labor and Social Welfare:

-By July 1, 2013 to develop a method of correlating of employable population in the group of self-employed, adequate to the actual situation and prospects of employment;

 - To improve the methodology for determining the unemployment rate. 

The adoption in 2007 of the Labor Code of the Republic of Kazakhstan was an important step in the legal support of the whole sphere of employment. However, many experts note the complexity of the code’s formulations for the perception of a wide range of employees.

I believe that the solution of this problem requires: first, the organization of the legal education of employees, maybe at the expense of the employers; second, the publication of commenting materials which in accessible form should explain the essence of the labor law.


To RK Ministry of Labor and Social Protection:

- By December 1, 2012 to study the organization from 2013, of a system of employees’ learning of basics of the national labor legislation;

- To draft a series of national guides on the provisions of the Labor Code and other legal acts regulating labor relations with its further distribution, including through the Internet and the official sites of state bodies; 

b) The national system of professional qualifications.

It is necessary to give impetus to the whole work to establish the National Qualification System (NQS) which in essence, is a "roadmap" for each profession.

The NQS will "build" professional elevators for each specialty. At that the skilled workers should be included in the national system.

The base of the regulatory framework for the creation of the NQS was formed with the introduction of amendments to the Labor Code in 2010. However, this process needs be sped up.

One of the most important points in the national qualification system is that the professional standards developed by the NQS should be the benchmark for educational standards.

Order 6

To RK Government

-By July 1, 2013 to work out and adopt a Plan of phased development of the national system of qualifications for the period up to 2020;

- To intensify efforts to establish an independent system of qualifications’ confirmation for graduates of universities and colleges. 

c) Prevention and regulation of labor disputes

Of course, there is no ideal conflict-free society, but, nevertheless, we must strive to minimize such risks.

Firstof all today we need to strengthen control over the safety at work.

Second: neither the Labor code nor the Administration and Criminal codes include articles on the responsibility for provoking  labor disputes by employers, officials and other persons.

Inducement to a strike, late payment of wages to the employees imply only a fine in the amount of 10-20 MCI, and the failure to fulfill obligations under the collective agreement - a fine of 200 to 500 MCI.

That’s why RK Government is instructed (Order seven) by the end of 2012 to submit changes and amendments to RK Law  "On State Control and Supervision" and to the Labor Code on  inspections of enterprises and companies in accordance with the ratified ILO Convention;  amendments on the inclusion in the Labor, Administrative and Criminal Codes of provisions on liability for the intentional provocation of labor conflicts; on strengthening of the administrative and criminal liability for incitement of social hatred, coercion to strike, late payment of wages, failure to comply with collective agreements and other offenses. 

Third,we must build an efficient multi-level mechanism for regulating conflicts in labor relations.

RK Government jointly with the Fund of National Welfare "Samruk Kazyna" is instructed to conduct a large-scale analysis of first experience of “people's IPO”, providing regular preliminary economic and legal audit of national companies and to bring its results to potential minorities.

Today it is necessary to intensify efforts to create and use structures and procedures of mediation, including in labor relations.

The structures of mediation should be created in the national and large private companies. In the U.S., Australia and other countries one third of all disputes are settled prior to judicial intervention only in the framework of mediation procedures.


To RK Government

- By the end of 2012 together with the National Welfare Fund "SK" to conduct a large-scale analysis of first experience of “People's IPO”, providing regular preliminary economic and legal audit of national companies and to bring its results to potential minorities.

- To provide the adoption of a regulation framework, aimed at the development of the mediation;

- To initiate and hold the National Conference of mediators aimed at the development of this mechanism of non-judicial settlement of disputes and conflicts.

- Fourthly, to modernize trade unions. Trade unions are one of the key partners of the state in improving labor relations. However, the current format of the largest trade union center - the Federation of Trade Unions of Kazakhstan (FTU) does not comply with the requirements of time, since it is based on the branch principle of the "Soviet model".

The essential point of concern is the inefficient legislation on trade unions.  So now we need the decisive steps to modernize the labor movement, especially the FTU.


To RK Government

-By the end of 2012 to conduct a comprehensive analysis of the legislation on trade unions and to develop a bill of amendments.

3. Kazakhstan's standard of life quality.

Social modernization in Kazakhstan, I am convinced, must be primarily aimed at improving the quality of life of all Kazakhstani people, reducing the number of poor people and preventing social marginalization.

This is especially important, because by 2020 we expect the rise of economy and a massive change in social structure. In particular, the share of small and medium-sized businesses in the GDP will reach 40%, as well as the share of skilled specialists in the structure of employment.

In other words, a mass middle class will be formed in the country.

Today, Kazakhstan has the potential and economic conditions to establish certain social standards of life quality, including those guaranteed by the state.

In order to prevent social marginalization and consistently improve the quality of life it is expedient to develop appropriate legislation for social standards and safeguards.

Such law should first of all contain minimum key parameters and indicators of quality of life, including wages, pensions and benefits, the amount of guaranteed healthcare, the mechanism for formation of the minimum consumer basket for a citizen of Kazakhstan, etc.

 Kazakhstan's standard of life quality must be ensured everywhere - in big cities and in a remote villages.

It is also necessary to increase the responsibility for fulfillment of the parameters of social standards, not only by domestic but also by foreign businesses operating in Kazakhstan.


To RK Government

- By July 1, 2013 to study in detail and make proposals for the introduction of minimum social standards and guarantees.

a) The standard of housing: affordability and convenience.

In this context we are implementing a new large-scale program "Accessible housing -2020" and "Modernization of housing & public utilities complex".

It is important to improve the legislation for the development of rental housing market and to stimulate the creation of specialized companies to manage public housing rental fund, as well as to protect the rights of long-term tenants through the development of model contracts. All rental contracts of employment must be transparent and understandable.

We need new impetus for expanding the volume of individual housing construction, particularly around the promising urban agglomerations and company towns.

Here, the introduction of tax incentives, soft loans for those willing and able to build their own house is appropriate.


RK Government by the end of 2012 is instructed to submit proposals for further development of the rental market and stimulation of individual housing construction.

b) Further steps to modernize the education system

The education system, where our children are grown, in general involves about one-third of the population of the republic. Therefore, one of the key factors of the modernization process is to update it.

The modernization of the education system in Kazakhstan includes three main areas:

1) Optimization of the educational institutions;

2) Modernization of the educational process;

3) Improving the efficiency and accessibility of educational services.


To RK Government

-To continue work on optimization of the number of universities and revocation of licenses from the educational institutions, which do not provide high-quality training.

RK Ministry of Labor and Social Welfare and the Ministry of Education and Science are instructed from 2014, to ensure the development of five-year forecasts for the labor market’s development.


To ministry of education and science:

- Starting with 2013-2014 school year to provide expansion of interactive forms of training in secondary schools and introduction of special training programs for on-line learning;

- Analyze curricula, textbooks and teaching materials on the history of Kazakhstan,  modify content and format of teaching the Kazakhstan history at schools;

- Make proposals to introduce "Fundamentals of acmeology, personal and social success", "Kazakhstan Law", "Local History" at secondary, technical and vocational colleges and universities.

c) Modernization of health and healthy lifestyle

The topmost value for every Kazakhstani is his health.

Therefore, all these years of independence, I have paid special attention to health of the nation. This topic is always under my control.

About 700 new health facilities have been constructed, the park of medical equipment was updated, the Code "On nation health and health care system" was adopted, "Salamatty Kazakhstan" state program is underway.

Over the past 10 years the birth rate increased by 25%, overall mortality reduced by 11%. At the same time, the volume of the health system financing went up more than 10 times (from 1.9% in 2002 to 3.1% in 2011 in GDP).

There are all conditions for development of advanced medical technologies in the republic. In 2011 more than eight thousand cardio-surgeries were performed, about 180 telemedicine centers are working.

Unfortunately, in 2011 more than two thousand people complained about the quality of healthcare system, and violation of rules for guaranteed free medical care in regions.

It is necessary to tighten responsibility of local executive bodies for effective health policies, to develop measures on legal and financial protection in case of medical errors.

On the other hand, there is a question of people’s own responsibility for their health: if Kazakhstanis, especially men, are treated in time, their average lifetime will increase. However, many are negligent of their health.

Another promising aspect of modernization is development of a new health insurance system, where three parties are responsible for health: an individual, his employer and the state.

Registration of medications in the country is a problem spot. It is necessary to adopt a package of measures to improve the people’s literacy in it.


To RK Government:

- Before July 1, 2013 to study introduction of a mandatory insurance of professional liability of physicians for damaging citizens’ health, in the absence of negligent attitude of a healthcare worker;

- Before the end of 2012 to introduce effective mechanisms for raising public awareness in use of medicines.

It is necessary to create conditions for development of recreation, physical education and sports, in each region and rural district, in every institution and enterprise.


1. To RK Government by the end of 2012 to introduce funding mechanisms from extra-budgetary funds for extra-curricular sports clubs for schoolchildren.

2. RK Government together with the Agency for sports and physical education will develop new forms of cooperation with non-governmental organizations, public associations through the state social order system.

Hockey, tennis, football and other sports should be developed.


1. To the Agency for sport and physical education:

- To propose a new model for effective development of the National Lottery;

- To make proposals on participation of Kazakhstan teams in Premier leagues of foreign countries’ championships (in various sports).

2. The Agency for sports and physical culture in cooperation with the Ministry of culture and information will make a motion on establishment of a special sports TV channel.

3. The Agency for sports and physical culture together with the Ministry of education and science will propone on development of student and children sports and creation of youth clubs before the Winter Universiade-2017 in Almaty.

d) Development of social protection and adaptation systems

A visible result of health care system’s improvement is growth of life expectancy; it means that the number of pension-age but able-to-work people is growing.

Now a number of countries are planning to increase pension age.

We need to develop tools for socialization of socially vulnerable population: people with disabilities, members of large families, pre-pension age people, etc.

A special legislation is required for that. It is important to establish a new system of support to large families and women raising small children.


1. To RK Government

Before September 1, 2012, together with Nur Otan party to develop a special law "On social jobs";

- Within two months, in cooperation with the National Commission for women and family policy under the President to study such aspects as compensations of a part of cost for kindergartens to parents, depending on the family size; to provide women, who started working after a leave for childcare, with the opportunity to improve their skills and get a new profession at the state expense; to make provisions to the Tax Code on benefits for income tax payments for large families, and others.

2. RK Government together with the youth policy Council under the President will

identify a legal status of a young professional, a minimal social package for him and other issues in the Law on amendments to RK Law "On state youth policy";

- Before the end of 2012 to develop specific measures to promote and involve young people in technical and vocational education and participation in industrialization program.

Particular direction is creation of effective system for young Kazakhstanis’ adaptation to independent living and work.

It is necessary to modernize the law on the state youth policy. Our youth should know that there is no paradise abroad. There is no country where you can get everything at once. You must work hard and realize your potential in Kazakhstan. The state creates and will continue to create all conditions for that.

4. Information and cultural component of social modernization

Social modernization in Kazakhstan goes into the global information age. This factor should be taken into consideration.

IT in Kazakhstan is rapidly developing. Digitalization of information space - communication networks and media is growing. Number of Internet users doubled in 2011 in Kazakhstan, reaching 8.7 million people.

Now it's time to develop "Informational Kazakhstan-2030" state program.

First. The strategic document must have tasks for practical implementation of "e-government". Specific legislation on "e-government", standards for public electronic services must be adopted.

A three-level model scheme “e-governorate: region, town, district” should be developed.

Second, to develop innovative forms of access to intellectual information, to expand Kazakh national electronic library stock. Therefore, all the books, published in the frames of the program of socially important publications should be included in KazNEL.  

Third. Another important direction is modernization of Kazakhstan media.

Fourth. Work on global promotion of Kazakhstan with the use of advanced information technologies should be continued. In particular, it is necessary to expand information flows from Kazakhstan to the East Asia and the Muslim world.


1. To RK Government before the end of 2012:

- To develop and submit a draft State Program "Information Kazakhstan-2030";

- To draft the law "On public e-services";

- To form standards of public services and control over their execution;

- Together with oblast governorates and Astana and Almaty authorities to work out recommendations for creation of a three-level model scheme “e-governorate: region, city, district”.

2. To the Ministry of culture and information:

- In 2012-2013 to develop the Kazakh National Electronic Library;

- Together with journalist associations to draft a code on journalist ethics;

- To develop a modernization plan for Kazakhstan media.

Cultural area should be developed too.

There are 40 national and 8 000 regional cultural institutions. Considerable funds are allocated for that. During the years of independence 18 new theaters opened in the country, over the last 10 years the number of libraries has increased by 579, museums - by 58, houses of culture - by 1 500.  At the same time, attendance of these institutions remains low.

Informational exchange between regions about their economic and cultural achievements is not developed sufficiently. In 21st century social employment means much more than just employment. Social employment is also public events, organized by local authorities jointly with society.

Various public bicycle demonstrations, mass chess tournaments, city marathons, national sports competitions, agricultural festivals, youth theaters’ carnivals, children's competitions, and many others low-cost actions should be organized to develop social life. NGOs and Kazakhstanis themselves should be involved in it. A special law on mass events is needed.

New public holidays - the Astana Day, the First President's Day, the Day of Defenders, Nauryz, the Constitution Day have appeared. Recently I have initiated the mother’s Day.


1. To the Ministry of culture and information:

- Before September 1, 2012 to develop and adopt a five-year plan for modernization of national socio-cultural products, forming positive attitude to work, professional success and patriotism.

2. To RK Government before the end of 2012:

- To develop and submit to the Parliament the draft law "On mass events";

- To update the concept on celebrating state, national, professional and other holidays in the republic, to develop and approve rules for public events;

- Together with Astana, Almaty and oblast governorates to strengthen data and cultural achievements exchange between oblasts and arrange regular “weeks of oblasts”.

5. An effective state management system for social processes

An important part of social modernization is an effective state management system for social processes. At present the whole structure of state bodies, coordinating and directing social work bears a mark of previous model. Ministries and departments do not have a clear understanding of how to develop the modernization process within particular industries.

Today it is necessary to set up a system of social processes’ management.

First, work on social modernization should be based on a single routine basis.

Second, legislative regulation of civil service.

It is related to more than 1.5 mln of Kazakhstanis, including 370 000 teachers and 184 thousand doctors and other medical professionals - the main force of modernization. Their rights and duties should be supported at the legislative level.

Third, social processes must be carefully analysed.

It is necessary to set up state scientific-expertise structures and support analytical development of non-state sector.

Fourth, "desk style" management of social processes should be eliminated.

Officials should arrange regular workshops for heads of all levels, responsible for social processes’ management.

Fifth, a clear vertical of coordination of management structures, involved in social modernization should be established.

Sixth, the management system must be based on partnership with non-governmental sector. The State is to create and support dialogues and joint organization of events.


To RK Government:

- Before the end of 2012 to develop and submit recommendations on improvement of state system for social processes’ management, including planning, coordination, analytical support, partnership with non-governmental sector, and others;

- Before the end of 2012 to study legal regulations of civil service;

- Until July 1, 2013 to elaborate a draft National Plan for social modernization up to 2016.